ÉPICE has set up simplified procedures to allow you to return your product under the best possible conditions, in particular:
If the product does not suit your requirements and you want to exercise your right of withdrawal by making a return request. If your product does not correspond to the one you ordered on the website. We assist you throughout your return process to ensure straightforward, reliable tracking. Make sure to follow the procedure for requesting a return.
What are the conditions for return?
You have 14 working days after you receive your order (date indicated on your tracking document) to make your return request online. To return an item, you first have to make your request via the return form.
1. Inform us of your intention to return a product
The return request is an essential prerequisite for the acceptance and refunding of returned products, whether this return involves a right of withdrawal or a nonconforming product. All return requests are to be made via the form provided for this purpose. You will be asked for the order number (starting with ÉP) and your phone number or e-mail address.
2. Enter the reason for return
You will be asked to provide certain details regarding the reason for return.
- "return request" in the event of exercising the right of withdrawal.
- "faulty products" in the event of product nonconformity.
3. Return shipping costs and return method
Right of withdrawal: the return shipping costs and the choice of the carrier remain your responsibility. It is your responsibility to keep all proof of return, i.e., return by registered parcel post or by any other means providing proof of a certain sending date. Return request for product nonconformity: a return slip will be sent to your e-mail address to allow you to return your parcel at our expense. Please follow the instructions provided with it.
4. Prepare your return parcel
Choose a standard parcel or reuse the box in which the products were delivered. Place the products inside the parcel in their original packaging and in their original condition, neither worn nor damaged. Place the original invoice, supplied when the products were delivered, in the parcel.
5. Refund time limit
Refunds will be made within 30 days of receipt of your parcel by Épice. We remind you that refunds are made by crediting your credit card or your Paypal account.
6. Refused parcel, for what reasons?
All returns that are made at a date which exceeds the 14-day right of withdrawal period, or which are unlabelled or have damaged items, may be refused. Likewise, orders with costs to be paid upon parcel receipt will be refused.