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What are the delivery times ?
ÉPICE PARIS offers you a fast and secure Express delivery method. Delivery times are estimated from the dispatch of your order. Delivery is on average between 2 to 4 working days from the dispatch of the order.
What are the shipping fees ?
Delivery is free for France.
Delivery is free in Europe from 200 of purchase.
Outside France, the cost of delivery will be communicated before validation of the order. Delivery costs do not exceed €30.
Delivery in France: Free
Delivery in Europe from €15
Delivery Worldwide from €25
Delivery is free in Europe from 200 of purchase.
Outside France, the cost of delivery will be communicated before validation of the order. Delivery costs do not exceed €30.
Delivery in France: Free
Delivery in Europe from €15
Delivery Worldwide from €25
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How can I track my order?
Your order is processed and shipped within 24-48 hours. A tracking number will be available for each order placed. No shipping on weekends and holidays. A shipping confirmation email will be sent to you containing a link to ensure proper tracking of the order.You can also check the progress of your order via your personal space
How can I get reimbursed?
ÉPICE has implemented simplified procedures to allow you to return your product in the best conditions, in particular: If it does not suit you and you wish to exercise your right of withdrawal by requesting a return. If your product does not conform to the one you ordered on the Site.We support you throughout your return process to ensure simple and reliable follow-up. Be sure to follow the procedure for requesting returns.
What are the deadlines for returning my order?
You have the possibility to return or exchange any product ordered within 14 days from the date of receipt.
What are the deadlines for obtaining my refund?
The refund will be made no later than 30 days from receipt of your package by Épice. We remind you that refunds are made by crediting your bank card or your Paypal account.
What methods of payment are accepted?
Payments by credit card, Paypal and Apple pay are accepted
How to contact us ?
For any questions, we invite you to contact us by e-mail using the
contact form or directly at the e-mail address commercial@epicedesign.com
You can also call our Customer Service at +33 (0)1 44 54 01 50, Monday to Friday from 10 a.m. to 5 p.m., excluding public holidays.
75 Rue de Turenne, 75003 Paris
